Facilities

Wheelchair Access

All our screens, F&B venues and Hires spaces are accessible by wheelchair.

The only exception is our Classic cinema stalls. Any customers requiring wheelchair access to films or events that are held in our Classic cinema will be charged the standard price for our premier seats in the Classic circle.

We want you to be as comfortable as possible while you are visiting the us, so any guests using our wheelchair spaces have the option to transfer into the cinema seat, or we can remove it if they wish to remain in their wheelchair. You can inform us what you would prefer at box office, or letting the usher on the door know.

Unfortunately wheelchair seats will not be available to book via the website while social distancing measures are in place . Any guests wishing to purchase wheelchair seats must do so over the phone or in person, where our box office team will be happy to help.

Toilets

  • Male toilets are located on the ground, second and third floors.
  • Female toilets are located on the ground, first and third floors.
  • Access toilets and baby changing facilities are located on the ground, first, second and third floors.

A radar key is required to use access toilets and baby changing facilities. We can provide you with one if you don’t have your own, just ask any member of staff around the building.

Hearing and Vision Impaired

We have a headphone system in place in all of our screens for those who are hard of hearing or visually impaired. All regular screenings support boosted volume audio for those who are hard of hearing. An Audio Description track is also available where possible: Please speak to our Box Office team to confirm which of our films have an Audio Description track available.

Our headphone system is a small box that you can carry in your pocket or clip onto your clothing which has a stereo headphone jack included. We can provide a set of headphones for you to use during your film, but if you have your own set of headphones that you would prefer to use you can plug those in instead.

We also regularly schedule subtitled screenings of our film programme, usually one a day, which are open to the public.

Breastfeeding

Tyneside Cinema welcomes breastfeeding throughout the building.

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