Terms & Conditions

These are our terms and conditions of sale, this applies to any transaction you enter into with us - so, please read carefully.

When you book for a film screening, event or workshop at Tyneside Cinema all sales are considered final and you are agreeing to the following terms and conditions. Memberships and donations are non-refundable.

Your Arrival

Please bear in mind there will be queues at the Box Office for busy screenings and events. To ensure you do not miss any part of a film or event we advise you arrive in good time to collect your ticket(s) and find your seats.

Book through our website to avoid queueing at the Box Office then go directly to the screen and present your e-ticket(s) on your mobile device.

Latecomers will be admitted at the discretion of the duty management team.

It is your responsibility to ensure you have purchased the correct ticket(s). Please contact our Box Office as soon as possible and in advance of the event if you believe an error has been made, otherwise it may not be possible to correct.

Proof and ID

In accordance with our licensing agreement all our films are classified based on the British Board of Film Classification (BBFC) guidelines.

We may request sight of a valid form of ID as proof of age for any screening or event & will refuse entry to any customer who is unable to provide ID when asked.

Valid proof for any tickets purchased at concessionary rate must be presented at the cinema before entering the screening/event or collecting tickets from the Box Office. We reserve the right to charge the full price of admission or refuse entry.

We reserve the right to refuse any ticket holder entry to (and/or eject such person from) a screening or event without issuing a refund.

Cancellations and Changes

We will always endeavour to ensure that screenings and events take place in accordance with the advertised programme, and provide notice in the event of any advance changes or cancellations. However, we reserve the right to cancel a screening or event, and substitute with an alternative programme, or vary the timings if forced to do so by circumstances beyond our control.

We regret that no refunds can be given under any circumstances, except where a screening or event is cancelled or its timing changed substantially, Tyneside Cinema’s liability will be restricted at our discretion, to the refund of the cost of the ticket(s) purchased, or to provide replacement tickets of similar value to an alternative screening at the cinema

Tyneside Cinema reserves the right to request all visitors to leave the venue at any point on reasonable grounds (including but not limited to health and safety concerns, aggressive behaviour, or if we believe other customers’ security or enjoyment is at risk). Ticket holders agree to adhere to any safety announcements and venue regulations.

All ticket prices and discounts are subject to availability, and can be changed and/or withdrawn without prior notice, and do not apply to tickets that have already been purchased. Tyneside Cinema reserves the right to introduce special offers or any price changes without prior notice.

Discounts and Concessions

To view all of the available discount and concessions please view our tickets & booking page, here.

To qualify for the £2 ticket for refugees, asylum seekers, those receiving Job Seekers Allowance, Employment & Support Allowance and Personal Independence Payment you will be asked to present evidence every three months on arrival at Box Office.


Membership discount applies to full price Cinema tickets only and is not applied in conjunction with any other concessions or promotional offers.

For certain special screenings that we price at a lower rate than standard, the value of the discount may be slightly reduced.

Occasionally for special screenings and events, membership discounts may not apply.

Limits and exclusions apply to friends membership free tickets for certain screenings and events. The following exceptions apply:

  • Free tickets are only redeemable for screenings priced at our regular rate or lower.
  • Circle seating in the Classic is excluded.
  • Free tickets are not redeemable for any screenings of It’s a Wonderful Life.
  • On occasion a film’s distributor may prohibit us from offering free tickets for their feature for a specified amount of time after the feature is released. When this is the case we will endeavour to mark the film as Free List Suspended on our website, and free membership tickets will not be redeemable for that feature until the free list suspension period has ended.
  • Your Friends Membership free ticket allocation is only valid for use during the membership period in which they are issued. Any unclaimed free tickets cannot be carried forward into your next membership period.

Membership Free tickets can only be used during the membership period in which they are allocated. They cannot be rolled over or extended under any circumstances.

Joint memberships can only be used for those added to the account. If you wish to change who is registered on the joint membership or switch to a single membership, please get in touch with Box Office.

Membership discount in Bar Cafe, Vicolo and our Cinema concession points is solely for the use of the membership holder and applies only to their food and drink purchase. Discounts cannot be used in conjunction with promotional offers.

Valid proof of membership must be presented to claim your discount at the Cinema, Bar Cafe and Vicolo.

Tyneside Cinema reserves the right to change the cost of the membership at any time.

Tyneside Cinema Baby Club

Entry to our Tyneside Baby Club is only for adults with a baby 12 months and under.

Ticket holders who have any special requirements or concerns about a film or event are encouraged to inform the cinema in advance.

Tyneside Kids Club

Adults may only attend Tyneside Kids Club screenings if accompanying children.


Unauthorised use of recording equipment of any kind (including mobile phones and tablets) is not permitted in the auditoria.

Mobile phones, pagers, alarms or other noise-making items must be switched off or turned to silent before the start of a film screening or event.

If we deem behaviour to be unacceptable, we reserve the right to refuse any ticket holder admission to (and/or eject such person from) a screening or event without issuing a refund.

All visitors to the venue must agree to treat all our staff and fellow customers with respect and courtesy.

We reserve the right to demand a customer leaves the building without issuing a refund.

We reserve the right to refuse entry to the building.


When making a booking with us we will create an account on our Box Office system. By making a booking you consent to your personal information being stored in accordance with the Data Protection Act 1998.

Tyneside Cinema will take all reasonable steps to ensure the security of data within this process.

Tickets are sold subject to the Data Protection Act 1998 and any subsequent amendments. For more information on this read our Privacy Policy.

Tyneside Cinema reserves the right to update these Terms and Conditions at any time and without prior warning.